Privacy Policy

Effective date

This policy was published by Clairvoya, LLC and carries the effective date April 13, 2020. The wording below is reproduced from the company’s own privacy policy page.

Who this covers

Clairvoya, LLC (“us”, “we”, or “our”) operates the www.clairvoyatech.com website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Definitions

Service

The www.clairvoyatech.com website operated by Clairvoya, LLC.

Personal Data

Data about a living individual who can be identified from those data, or from those and other information in our possession or likely to come into our possession.

Usage Data

Data collected automatically, generated by the use of the Service or from the Service infrastructure itself — for example, the duration of a page visit.

Cookies

Small files stored on your device (computer or mobile device).

Data Controller

The natural or legal person who determines the purposes for which, and the manner in which, any personal information are or are to be processed. For this policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.

Data Subject (or User)

Any living individual who is using our Service and is the subject of Personal Data.

Information collection and use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of data collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to: email address; first name and last name; phone number; address, state, province, ZIP/postal code, city; cookies and usage data.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any or all of these communications by following the unsubscribe link or the instructions in any email we send.

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include your computer’s Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do so. We use this data to provide features of our Service and to improve and customise it. You can enable or disable location services at any time through your device settings.

Tracking cookies data

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Other tracking technologies such as beacons, tags and scripts are also used to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies you may not be able to use some portions of our Service. Examples of cookies we use: session cookies to operate our Service, preference cookies to remember your preferences and various settings, and security cookies for security purposes.

Use of data

Clairvoya uses the collected data for various purposes: to provide and maintain our Service; to notify you about changes to our Service; to allow you to participate in interactive features when you choose to do so; to provide customer support; to gather analysis or valuable information so that we can improve our Service; to monitor the usage of our Service; to detect, prevent and address technical issues; and to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those you have already purchased or enquired about, unless you have opted not to receive such information.

Legal basis for processing under the GDPR

If you are from the European Economic Area, Clairvoya’s legal basis for collecting and using the personal information described in this policy depends on the Personal Data we collect and the specific context in which we collect it. Clairvoya may process your Personal Data because: we need to perform a contract with you; you have given us permission to do so; the processing is in our legitimate interests and it is not overridden by your rights; or to comply with the law.

Retention of data

Clairvoya will retain your Personal Data only for as long as is necessary for the purposes set out in this policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes and enforce our legal agreements and policies.

Clairvoya will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Service, or we are legally obligated to retain it for longer.

Transfer of data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this policy followed by your submission of such information represents your agreement to that transfer.

Clairvoya will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy, and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of data

Business transaction

If Clairvoya is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.

Disclosure for law enforcement

Under certain circumstances, Clairvoya may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or a government agency.

Legal requirements

Clairvoya may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation; to protect and defend the rights or property of Clairvoya; to prevent or investigate possible wrongdoing in connection with the Service; to protect the personal safety of users of the Service or the public; or to protect against legal liability.

Security of data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Do Not Track under CalOPPA

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your browser.

Your data protection rights under the GDPR

If you are a resident of the European Economic Area you have certain data protection rights. Clairvoya aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you, or want it removed from our systems, please contact us.

In certain circumstances you have the following rights: access, update or delete the information we have on you; rectification of information that is inaccurate or incomplete; the right to object to our processing of your Personal Data; the right of restriction, to request that we restrict the processing of your personal information; the right to data portability, to be provided with a copy of the information we hold in a structured, machine-readable and commonly used format; and the right to withdraw consent at any time where Clairvoya relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area.

Service providers

We may employ third party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics and remarketing

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services, and Google may use it to contextualise and personalise the ads of its own advertising network.

You can opt out of having your activity on the Service made available to Google Analytics by installing the Google Analytics opt-out browser add-on, which prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information about visit activity. For more information, see the Google Privacy Terms.

Google Ads (AdWords)

Clairvoya may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits. You can opt out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page, or install the Google Analytics opt-out browser add-on.

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click a third party link you will be directed to that third party’s site. We strongly advise you to review the privacy policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third party sites or services.

Children’s privacy

Our Service does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to this policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on this page, and we will let you know via email and/or a prominent notice on our Service prior to the change becoming effective, updating the “effective date” at the top of this policy. You are advised to review this policy periodically. Changes are effective when they are posted on this page.

Contact us about this policy

By email: info@clairvoyatech.com. Or use the contact page.